mcw mcw Privacy Policy
This document explains in detail how your personal information is collected, stored, and kept safe when you open an account, place bets, or get in touch on the mcw mcw platform.
mcw mcw is an online gaming and sports betting platform operated for users in Bangladesh. Every time you browse our website, register, make a deposit, or contact customer service, certain information reaches us. This Privacy Policy ("Policy") explains how we handle that information.
This Policy applies to all mcw mcw services — both the web version and the mobile app. By creating or using an account on the platform, you are considered to have accepted all the terms of this Policy in full. To learn about the general rules of our service, please read the Terms and Conditions.
The personal information referred to in this Policy applies to users who are 21 years of age or older. No one under the age of 21 is eligible to use our platform.
2.1 Registration and Account Information
When you open an account with mcw mcw, we collect the following information:
- Full name, date of birth, and national identity card number (for age verification)
- Username and password (stored in encrypted form)
- Mobile number and email address
- Preferred language and time zone
2.2 Financial and Transaction Information
We keep records of transactions during deposits and withdrawals. Payments on our platform can be made via bKash, Nagad, and Rocket. This information is stored to ensure financial security and to maintain a transaction history under applicable law.
2.3 Usage Information and Log Data
While you are on the site, our servers automatically record the following information:
- IP address and device information (model, operating system, browser version)
- Pages visited, click patterns, and session duration
- Referral URL (where you came from)
- Connection time and date
2.4 Cookies and Similar Technologies
mcw mcw uses cookies and local storage to maintain your session, remember preferences, and improve site performance. You can manage cookies through your browser settings, but disabling certain cookies may prevent login or specific features from working.
mcw mcw uses your information only for the purposes listed below:
- Account Management: For registration, login verification, password recovery, and identity confirmation.
- Transaction Processing: To process deposit and withdrawal requests and maintain transaction records.
- Customer Service: To provide support via live chat or email and to resolve complaints.
- Security and Fraud Prevention: To detect suspicious activity and keep accounts secure.
- Service Improvement: To analyze user experience and improve the platform.
- Responsible Gaming: To monitor betting patterns and provide support where needed.
- Bonuses and Promotions: To deliver relevant offers to eligible users.
We never sell your information. Information is shared with third parties only as necessary to operate the service, and in those cases the conditions described in Section 5 below apply.
mcw mcw places the highest importance on the security of your information. Our platform uses industry-standard security technology to keep data safe.
4.1 Technical Security
- All data transfers are encrypted via SSL/TLS protocol.
- Passwords are never stored in plain readable form — strong hashing algorithms are used.
- Access to sensitive financial information is restricted to authorised staff only.
- Regular security audits and vulnerability scanning are conducted.
4.2 User Responsibilities
Alongside the platform's security measures, it is important for you to take certain steps to protect yourself:
- Use a strong, unique password and do not share it with anyone.
- Always log out after logging in, especially on shared devices.
- If you notice anything unusual in your account, inform our support team immediately.
mcw mcw does not sell or transfer your personal information to third parties for any commercial purpose. However, sharing information may be necessary in certain situations for the operation of the service:
- Payment Processors: Information required to process transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers.
- Technology Partners: Companies providing hosting, analytics, and security services are given access only to the information required for their scope of work.
- Legal Obligations: If it is necessary to provide information in compliance with the laws of Bangladesh or lawful directives from a competent authority, this will be done.
- Fraud Prevention: In cases of serious financial fraud or account hacking, it may be necessary to share information with the relevant authorities.
Data protection agreements are maintained with the third parties we work with. They may not use your information beyond the purpose for which we have provided it.
We retain your information for as long as your account is active. After an account is closed, information may still be retained in the following cases:
- Financial transaction records are kept for the period required by applicable law.
- Information relevant to an ongoing dispute or investigation will be retained for its duration.
- Minimum information from blocked accounts may be retained to prevent fraudulent activity.
Once the retention period has passed or the information is no longer needed, we securely delete it or anonymise it so that you can no longer be identified from it.
mcw mcw recognises the following rights related to your data protection:
7.1 Right to Access Information
You may request at any time to see what information we hold about you. This request can be made through customer service.
7.2 Right to Correct Information
If any information on record is incorrect, you may apply for a correction. After verifying your identity, we will correct it promptly.
7.3 Right to Opt Out of Marketing Communications
You may opt out of promotional emails or SMS messages if you wish. Messages related to account management and security will always be sent.
7.4 Right to Close Account
You may apply to close your account at any time. The account will be closed after any outstanding balances are settled, and information will be handled in accordance with Section 6.
For help with responsible gaming matters or to apply for self-exclusion, detailed guidance is available on our Responsible Gaming page.
mcw mcw strictly ensures that this platform is for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification steps are taken at the time of registration. If an account holder is found to be under 21 years of age, their account will be suspended immediately and the relevant information will be deleted.
If you believe a minor has created an account, please notify our customer service.
9.1 Policy Updates
mcw mcw reserves the right to amend this privacy policy as needed. If significant changes are made, we will send a notification to your registered email or mobile number. The effective date of the updated policy will be clearly stated at the top of the page.
Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. To learn more about the general terms of using the platform, you can read our About Us page.
9.2 Contact Information
If you have any questions or complaints about this privacy policy, please contact us:
- Live Chat: Direct support available 24/7
- Email: [email protected]
- Language: Support is available in both Bengali and English
For general enquiries, answers to many questions are already available in our FAQ section.
This privacy policy reflects the complete data protection policy of mcw mcw. We believe that transparency and user trust are the core foundation of a responsible platform.
If any section of this policy seems difficult to understand or you feel you do not agree with something, please stop using the platform and contact us. Our support team is available 24/7.
By using the mcw mcw platform, you confirm that you have read and understood this policy.